Terms and Conditions

Effective Date: January 1, 2026

Welcome to Lyssie Lou’s Cookie Co. By accessing or using this website, you agree to the following Terms and Conditions. Please read them carefully.

1. Use of Website

By using this site, you confirm that you are at least 18 years old or using the site with parental/guardian consent. You agree not to misuse the website or engage in any unlawful activity.

2. Products & Orders

All products are subject to availability. We reserve the right to:

  • Limit quantities

  • Refuse or cancel orders at our discretion

  • Discontinue products at any time

Because our cookies are made in small batches, slight variations in appearance may occur.

3. Handmade & Small-Batch Disclaimer

All products are handmade in small batches using organic ingredients. As a result, each cookie may vary slightly in appearance, texture, or decoration. These variations are a natural part of our process and reflect the care and quality behind each batch.

4. Ingredient Sourcing Transparency

We are committed to using high-quality, organic ingredients whenever possible. While we strive for consistency, ingredient availability may occasionally change due to supplier constraints. Any significant changes will not compromise the overall quality or integrity of our products.

5. Pricing & Payment

All prices are listed in USD and are subject to change without notice. Payment must be made in full at the time of purchase. We reserve the right to correct pricing errors.

6. Shipping, Local Delivery & Heat Disclaimer

We are not responsible for delays caused by carriers, weather, or incorrect shipping information provided by the customer.

Due to the perishable nature of our products:

  • Shipping times are estimates, not guarantees

  • We are not responsible for damage caused during transit

Warm Weather Disclaimer:
Because our cookies are frosted and sensitive to heat, exposure to high temperatures may affect their appearance or texture during transit or after delivery. By placing an order, you acknowledge and accept this risk, especially during warmer months or in warmer climates.

7. Refunds & Returns

Because our products are perishable, all sales are final.

If there is an issue with your order, please contact us within 24 hours of delivery at [your email]. We will review concerns on a case-by-case basis.

8. Allergens

Our products may contain or come into contact with common allergens including:

  • Wheat

  • Dairy

  • Eggs

  • Nuts

By purchasing, you acknowledge and accept this risk.

9. Intellectual Property

All content on this website—including logos, branding, product names, images, and text—is the property of Lyssie Lou’s Cookie Co. and may not be used without permission.

10. Limitation of Liability

We are not liable for:

  • Any allergic reactions

  • Indirect or incidental damages

  • Issues arising from misuse of the website or products

11. Governing Law

These Terms are governed by the laws of the State of Texas.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

13. Contact

For questions, contact us at:
alyssa@lyssielouscookieco.com